Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
What materials are used in Cou Cou Intimates?
We prioritize comfort and sustainability by using 100% GOTS Certified Organic Cotton and delicate pointelle fabrics that are breathable and gentle on your skin.
How do I find my perfect size?
Our intimates are designed for a comfortable, true-to-size fit. Please refer to our detailed Size Guide on each product page to find your measurements.
What is your return policy?
For hygiene reasons, we only accept returns on unworn items in their original packaging with tags attached within 30 days of purchase. Note that certain sale items may be final sale.
How should I care for my organic cotton pieces?
To maintain the longevity of your intimates, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and tumble drying.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
When will my order arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders can take 7-14 business days.